cHRISTMAS Delivery dATES 2024

Nothing is more important to us than making sure your order arrives in time for Christmas.
In the lead up to Christmas we’ll be working hard to get all orders on the courier within 24 hrs. But, couriers are under the pump at time of year, so we recommend getting your order in ASAP to avoid disappointment.

CHRISTMAS COURIER CUT OFF DATES 2024 (Provided by NZ Post & Post Haste*)

North Island: Order by 18th December

South Island: Order by 17th December

Click & Collect: Available until 3pm Christmas Eve from Stanmore Bay, Auckland.

We'll still be shipping orders within 24 hrs right up to the big day, we just can't guarantee delivery in time for Christmas if you place your order after the above dates.

* Please note that these are only estimated deadlines from our courier partners and are not guaranteed due to high shipping volumes. To ensure your items arrive on time we recommend ordering as soon as possible to avoid unexpected delays.

POST CHRISTMAS / NEW YEAR DELIVERY INFORMATION

Keep your little builders busy over the holidays!
Our website is open all summer, and we’ll continue to promptly dispatch your orders on the courier throughout the entire Christmas and New Year period.

Whether you're keeping the kids entertained with holiday projects, getting them involved in family DIY, or picking up a last-minute birthday gift, we’ve got you covered!

Click and collect is also available by prior arrangement from Stanmore Bay, Auckland.

gENERAL Delivery Information

Kids Carpentry Supplies is based in Auckland, New Zealand.

Orders are dispatched from our Auckland base.

Our couriers pick up from us daily Monday to Friday (except on statutory holidays)
We work hard to get your orders out fast! You can expect them dispatched within 2 business days, with most orders sent on their way the following day.

Courier times generally are 1-3 working days within the North Island and 2 - 5 days for the South Island.
Please allow a couple of extra days for delivery to rural addresses.
If there are any delays with the delivery of your order we will endeavour to keep you updated.

Tracking Your Order:

Once the courier has scanned your parcel on-board you will automatically be sent a tracking link for your parcel so you can track its progress.

Please note that we will assist with tracking your delivery, however, we cannot be held responsible for delays once the goods have been handed over to the freight carrier.

Delivery Zones:

Our delivery areas are divided into separate delivery charge zones as shown on the map below.

Please read the map below carefully and ensure you select the correct shipping zone when placing your order.
If your order is being sent to a rural address please select the RURAL option for your zone.
If you select the incorrect zone we may have to cancel your order and ask you to re-submit it with the correct zone - this will cause delays in your order being shipped.

Signature Required / Authority to Leave Your Delivery:

Your order will be sent via a signature required, tracked courier service. This means that the courier will require someone to be at your delivery address to sign for your parcel.
If you are not home, a card-to-call will be left and you will need to rearrange delivery with the relevant courier company.

If you would like to give the courier permission to leave your parcel without obtaining a signature please let us know when placing your order. You can let us know by leaving a note in the delivery instructions and telling us where you would like the courier to leave it. We recommend choosing a safe place that is not visible from the road.

Po Boxes:

Please note that we cannot deliver to PO boxes.

Order pick up:

We offer a pick up option for local customers. Our pick up point is in Stanmore Bay, on the Whangaparaoa Peninsula in Northern Auckland.
Please note our pick-up point is for pre-ordered & pre-paid items only. Direct purchases are not available.

Pick-ups can usually be accommodated 7 days a week between 9am - 6pm.
Once your order is received we will be in touch via email to arrange a time for collection with you.
If your order is urgent please phone prior & we'll do our best!

Sacks of wood offcuts and Furniture:

Due to the size and weight of our Sacks of Wood Offcuts and Furniture, these incur a higher shipping cost and must be shipped independently from most of our other products. For this reason, the shipping cost is included in the price of the item. You will not be charged an extra delivery fee upon checkout for these items.

When adding these items to your cart please select your correct delivery charge zone as per the map above. If you select the incorrect zone we may have to cancel your order and ask you to re-submit it with the correct zone - this will cause delays in your order being shipped.

International Delivery outside New Zealand:

Please email us if you would like a quote to deliver your order to an address outside of New Zeland.