Delivery Information

Kids Carpentry Supplies is based in Auckland, New Zealand.

Orders are dispatched from our Auckland base.

Our couriers pick up from us daily Monday to Friday (except on statutory holidays)
We work hard to get your orders out fast! You can expect them dispatched within 2 business days, with many on their way the following day.

Courier times generally are 1-3 working days within the North Island and 2 - 5 days for the South Island.
Please allow a couple of extra days for delivery to rural addresses.
If there are any delays with the delivery of your order we will endeavour to keep you updated.

Tracking Your Order:

Once the courier has scanned your parcel on-board you will automatically be sent a tracking link for your parcel so you can track its progress.

Please note that we will assist with tracking your delivery, however, we cannot be held responsible for delays once the goods have been handed over to the freight carrier.

Delivery Zones:

Our delivery areas are divided into separate delivery charge zones as shown on the map below.

Please read the map below carefully and ensure you select the correct shipping zone when placing your order.
If your order is being sent to a rural address please select the RURAL option for your zone.
If you select the incorrect zone we may have to cancel your order and ask you to re-submit it with the correct zone - this will cause delays in your order being shipped.

Signature Required / Authority to Leave Your Delivery:

Your order will be sent via a signature required, tracked courier service. This means that the courier will require someone to be at your delivery address to sign for your parcel.
If you are not home, a card-to-call will be left and you will need to rearrange delivery with the relevant courier company.

If you would like to give the courier permission to leave your parcel without obtaining a signature please let us know when placing your order. You can let us know by leaving a note in the delivery instructions and telling us where you would like the courier to leave it. We recommend choosing a safe place that is not visible from the road.

Po Boxes:

Please note that we cannot deliver to PO boxes.

Order pick up:

We offer a pick up option for local customers. Our pick up point is in Stanmore Bay, on the Whangaparaoa Peninsula in Northern Auckland.
Please note our pick-up point is for pre-ordered & pre-paid items only. Direct purchases are not available.

Pick-ups can usually be accommodated 7 days a week between 9am - 6pm.
Once your order is received we will be in touch via email to arrange a time for collection with you.
If your order is urgent please phone prior & we'll do our best!

Sacks of wood offcuts and Furniture:

Due to the size and weight of our Sacks of Wood Offcuts and Furniture, these incur a higher shipping cost and must be shipped independently from most of our other products. For this reason, the shipping cost is included in the price of the item. You will not be charged an extra delivery fee upon checkout for these items.

When adding these items to your cart please select your correct delivery charge zone as per the map above. If you select the incorrect zone we may have to cancel your order and ask you to re-submit it with the correct zone - this will cause delays in your order being shipped.

International Delivery outside New Zealand:

Please email us if you would like a quote to deliver your order to an address outside of New Zeland.